SaaS Client Onboarding Specialist (REMOTE)

Atlanta, GA • Nashville, TN • Seattle, WA • Salt Lake City, UT • Austin, TX

Full-time $60,000.00 - $80,000.00

Posted 10/09/2024

SaaS Onboarding Specialist

Location: This role is 100% remote (though you MUST live in the US)
Salary: 70-80k + GREAT benefits (100% paid healthcare!)
Skills: 2+ yrs onboarding for either SaaS or logistics

Position Overview
We are seeking an Onboarding Specialist to facilitate the smooth integration of new clients into our services. The ideal candidate will be responsible for guiding clients through the onboarding process, ensuring a seamless transition and positive experience with our SaaS products. This role is pivotal in establishing strong client relationships and providing technical support to ensure clients are well-equipped to utilize our solutions effectively.

Why Join Us

A people first organization which values its employees as the company's #1 asset
Work in the HOT logistics space
Stellar career growth and an opportunity to learn/grow from industry leaders

Key Responsibilities

Guide new clients through the onboarding process, ensuring all necessary steps are completed in a timely manner.
Provide technical support to clients during the onboarding phase, addressing any issues or concerns that arise.
Utilize Customer Relationship Management (CRM) tools to track client progress and manage accounts effectively.
Collaborate with cross-functional teams to ensure a cohesive onboarding experience and address client needs promptly.
Analyze client feedback and onboarding metrics to improve processes and enhance client satisfaction.
Develop and maintain documentation related to onboarding processes and best practices.
Conduct training sessions for clients to ensure proper understanding of our products and services.

What's Required

Bachelor's degree in a Business, IT or Logistics or related field preferred
2+ years of experience onboarding for either a SaaS or logistics company
Onboarding for a complex product which requires customization for each client
Able to wear many hats and thrive in a fast paced environment
Able to build out processes/playbooks, automation and training

Benefits

Competitive base salary
100% paid Medical, dental & vision for you AND your family!
Work fully remote (from the US)
401k + match
Flexible PTO

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

Sally Janavicius is recruiting for this position and the positions below.
Email me to apply for this position

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Job ID: SJ2-Onboard00spec

Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 10/09/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.