NJ Customer Service Specialist, Manufacturing, CRM, Industrial

Chester, NJ

Full-time $55,000.00 - $65,000.00

Posted 08/26/2024

Customer Service Specialist - Industrial, CRM, phone/email support

WORK IS ONSITE - Central/Western NJ ( Chester, NJ Offices) - not a remote or hybrid role at this time.

JOB TYPE - Direct hire/Perm

We are seeking a Customer Service Specialist to join our team and provide exceptional support for our customers with the installation, application, delivery/status and regarding any questions about our industrial products.

The successful candidate will be responsible for assisting customers with their inquiries, processing orders, and ensuring customer satisfaction.

The candidate should have excellent communication skills, be highly organized, and have experience in customer service and project management.

Key Responsibilities

Manage customer inquiries via phone, email, and client interface
Process and track orders, returns, and RMA requests
Assist with resolving customer issues and complaints
Collaborate with sales and manufacturing teams to ensure timely delivery of orders
Provide outstanding customer service and act as a customer advocate
Represent the company at trade shows and events
Maintain accurate and up-to-date customer records in SalesForce and/or other CRM applications
Perform other duties as assigned

Qualifications

College degree in Business Administration or related field
2+ years of experience in a customer service role
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office and SalesForce or other CRM Tools
Strong organizational and project management skills
Experience in industrial or manufacturing environments preferred
Ability to work independently and as part of a team
Customer-focused with outstanding problem-solving skills

If this sounds like YOU...please email me at russ.holland@cybercoders.com with a resume and let's chat, or apply here and be sure to share as much as you can, regarding an updated resume, etc.

Benefits

Generous salary plus Commission plan on completed projects
Medical, Dental, Vision Health Insurance
401k with match
Life Insurance
Employee Assistance Program
Flexible Spending Plan
Retirement Plan
Career path available
Remote Available
Paid Time Off
Referral Program

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

Russ Holland is recruiting for this position and the positions below.
Email me to apply for this position

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Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 07/24/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.